Customer Energy Programs Senior Advisor

Join the Clean Energy Revolution

The Customer Energy Programs, Senior Advisor plays a critical leadership role in advancing customer assistance and energy affordability programs by translating regulatory requirements and business goals into effective, customer-focused solutions. This position leads complex program initiatives, drives digital transformation and operational excellence, oversees regulatory compliance and vendor performance, and partners across the enterprise to deliver measurable improvements in customer experience, program effectiveness, and operational efficiency. As a strategic advisor, the role influences key decisions, manages high-impact initiatives, and champions continuous improvement to support equitable outcomes for customers and sustainable business results.

Incident Management Team Expected Participation: Employees are expected to support emergency response and/or business continuity efforts, including readiness to serve on an Incident Management Team (IMT) when needed. Employees will participate in an on-call rotation (approximately every four to six weeks), to support IMT activations during emergency events. IMT assignments may differ from an individual’s regular responsibilities. 

Preferred Qualifications

• Experience leading complex programs, regulatory initiatives, or operational transformations in a regulated industry. 
• Experience with the RFP (Request For Proposal) process including vendor relations and management. 
• Strong knowledge of program governance, compliance, risk management, and process improvement practices.
• Proven ability to lead cross-functional projects involving Operations, IT, Compliance, Legal, and external partners. 
• Demonstrated experience leveraging technology, automation, and data analytics to improve business performance and customer outcomes.
• Excellent strategic thinking, executive communication, and stakeholder management skills with the ability to influence across all organizational levels.

Additional Information 

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 
• Position may require travel from time to time, including field work throughout SCE’s service territory 
• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at AskHR@sce.com or (626) 302-3456 and select option 2.