Customer Operations Senior Advisor

Join the Clean Energy Revolution

Become a Customer Operations Senior Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll play a critical role in developing our sourcing strategy and be responsible for overseeing and managing the performance of our Customer Contact Center vendors.

This is an opportunity to help shape the future of our organization through effective vendor management strategies and innovative solutions. You’ll work with partners across Customer Service and our vendors to ensure we meet quality standards, compliance requirements, and service level expectations.

To be successful in this role, you'll need a strong background in vendor management or supply chain management, excellent negotiation skills, and the ability to develop and implement service level agreements that drive financial, operational, and quality deliverables.

As a Customer Operations Senior Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Preferred Qualifications

• Vendor Management or Supply Chain Management experience
• Call center experience
• Excellent customer service skills
• Experience in utility business or another highly regulated industry
• Experience leading large-scale RFP/RFQ projects
• Possession of a valid passport
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Additional Information 

• This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
• Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
• Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 
• Position will require up to 60% traveling and being out in the field throughout the SCE service territory. 
• Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.