Manager of Demand Side Management Operations Support

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Date: Jul 7, 2025

Location: Irwindale, CA, US, 91702

Company: Southern California Edison

Join the Clean Energy Revolution

Become a Manager of Demand Side Management Operations Support at Southern California Edison (SCE) and build a better tomorrow. In this job, you will

assume responsibility for the staff who support SCE’s portfolio of Demand Response (DR) programs through program processing, reporting, and customer care activities. You will ensure adequate customer and program support coverage during grid emergencies and work with fellow staff via emergency teams, leadership and others to provide support as needed.  

SCE’s DR portfolio is evolving, which will require leadership and creativity to innovate on existing programs to ensure SCE’s DR portfolio is meeting the needs of customers, the grid, and environmental goals in California. SCE’s DR programs provide customers the option to receive incentives in exchange for agreeing to reduce their energy demand upon request by SCE. These programs support SCE’s ability to mitigate high energy prices, respond to grid emergencies, and reduce the long-term demand for new power generation resources. 

As a Manager of Demand Side Management Operations Support, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

  • Influences the strategic direction and short-term vision for the energy efficiency and demand response program with the overall program goals aligned to SCE objectives
  • Partners with stakeholders to ensure program success and compliance with regulatory requirements
  • Manages budgets and allocate resources effectively to support program initiatives, including funding for customer incentives, technology investments, marketing campaigns, and program evaluation activities
  • Establishes performance metrics, key performance indicators (KPIs), and reporting mechanisms to monitor the performance and effectiveness of programs
  • Ensures compliance with applicable regulatory frameworks, rules, and reporting requirements related to programs. Stay informed about regulatory changes and proactively adapt the program to meet evolving compliance standards.
  • Leads a team responsible for the day-to-day operations of program. Provide guidance, coaching, and performance management to team members, fostering a collaborative and high-performing work environment
  • A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

  • Five or more years combined experience performing or supervising demand response principles, customer programs, or conservation/efficiency initiatives.

 

Preferred Qualifications

  • Bachelor’s Degree
  • Experience in the field of electric utility Customer Programs such as Demand Response, grid operations, CAISO energy markets, reliability planning, regulatory, and/or customer side demand program management.
  • Demonstrated ability to build collaborative relationships with cross-functional teams and external parties and work through conflicts constructively. 
  • Knowledge of the California wholesale energy markets and regulatory environment including government agencies such as the CPUC, CAISO, and others. 
  • Experience conducting thorough research and analysis to ensure compliance with policies, procedures, and CPUC directives. 
  • Experience developing and implementing strategic business plans that have a large impact on the organization and prioritize strategic initiatives. 
  • Strong leadership, communication, presentation, and negotiating skills to build consensus with stakeholders to develop and maintain partnerships with support organizations and senior management.    
  • Broad knowledge of Company and department policies, objectives, strategies, goals, applicable governmental and regulatory laws and requirements, and accounting and budgeting practices.  
  • Ability to take initiative and accountability for results. 
  • Ability to follow Edison safety protocols and safe work practices. 
  • Ability to integrate work across relevant areas, and manage risks and safety appropriately. 

 

Additional Information 

  • This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days.  Unless otherwise noted, employees are required to work and reside in the state of California.  Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
  • Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
  • Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
  • Relocation does not apply to this position.

 

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

 

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status. We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.


Nearest Major Market: Los Angeles